When I am creating any new message the interval add 10 instead of 1

[Andres_Vargas]

Hi every one,

     As the title shows, When I am creating any new message the interval add 10 instead of 1.

Example:

     - My interval number is from 1000000000 to 7999999999

     - The actual number is 1000000042

     - When I create a new message assign number 1000000043

     - But in the current interval shows now 1000000052 instead of 1000000043

     - So, I have messages numbers separated by 10 and I need to have it separated by 1.

I have Solman 7.1 and I configure ITSM, the interval that I am ussing is CRM_INCDNT, transaction CRMC_NR_RA_INCDNT.

Thanks for your responses

[prakhar_saxena · Accepted solution]

Hello Andres,

in spro define transaction type setting

choose your transaction type and then check below

also my blog

this should resolve

Thanks

Prakhar

[Andres_Vargas · Accepted solution]

Thanks Prakhar

     Your help solve my problem.

Thank you too Bruno

[BGarcia]

Hi Andrés,

I guess your number range object is being buffered and that might lead into this gaps in numeration (you can confirm this using tcode SNRO). Check this old note 504875 that has good information about this.

Kind regards,

Garcia