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Categorization SAP CRM 4.0

Hello experts,

Does somebody know how to introduce new categories in table CRMC_ERMS_CAT_CD in SAP CRM 4.0?. I have created a new catalog, new code groups, profiles, subject profile assign to it....but I need to determine the hierarchy structure based on which the different levels will be determine. No entries are stored in tables CRM_ERMS_CAT_CD or CRMC_ERMS_CAT_HI and the icweb client does not support the IC_MANAGER role.

So any idea?

Kind regards

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1 Answer

  • Best Answer
    Oct 21, 2015 at 04:20 PM

    Hi German,

    In CRM4.0 you need add-On for service industries (CRMIS) for this. If you already have this, you can open category modeler by:

    - Enter SE80 tcode

    - Open CRM_BSP_FRAME BSP application

    - Right click on select.htm page and execute it

    - In the list just search for 'Category Modeler' or 'Rule Modeler'. Select and open it and you'll be able to setup it.

    Kind regards,

    Garcia

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