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Former Member

program name which update ITSM incident with OSS details.

Hello Experts,

We have implemented incident manager in solution manager where in we can create oss incident via incident and when SAP replies to OSS a batch job run in SAP System ie solman production.

I want to know the name of  that batchjob and program name which update ITSM incident with OSS details.

Thanks and Regards,

Ashwini Dhande

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3 Answers

  • Oct 21, 2015 at 07:45 AM

    Hi Ashwini,


    You can use this job REFRESH MESSAGE STATUS (report AI_CRM_IM_UPDATE_FROM_SAP)

    1516780 - REFRESH MESSAGE STATUS: Report AI_CRM_IM_UPDATE_FROM_SAP


    In addition, now a days all the jobs scheduled automatically via the solman_setup -> basic configuration step configure automatically


    and you can check below SAP note for list of all the jobs which will be scheduled stating this job name and its significance


    894279 - Background processing in SAP Solution Manager


    hope this resolves


    Thanks

    Prakhar

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    • Former Member Former Member

      Hi Ashwini,

      For ISV please check your job that is scheduled with report

      SOLMAN 7.1   > AI_CRM_IM_UPDATE_FROM_SAP_ISV.

      SOLMAN 7.0   > RNOTIFUPDATE07

       

      For Standard and VAR please check your job that is scheduled with report

      SOLMAN 7.1   > AI_CRM_IM_UPDATE_FROM_SAP.

      SOLMAN 7.0   > RNOTIFUPDATE01

       

      Please check below note and KBA:

      1516780 - REFRESH MESSAGE STATUS: Report AI_CRM_IM_UPDATE_FROM_SAP

      1789671 - "Refresh Message Status" Job in Solution Manager Canceled with "Too many entries in lock table AIC_ICT_LOCK_UPD" Error

      Thanks

      Vikram

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    Former Member
    Oct 21, 2015 at 09:26 AM

    hi prakhar,

    i checked the job in system,

    it is  getting canceled after system exception ERROR_MESSAGE with Message no. 00564 it’s a custom program,What could be the reason?

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    Former Member
    Oct 21, 2015 at 10:09 AM

    Hi Aditya,

    PFB the job log.

    Job started

    Step 001 started (program AI_CRM_IM_UPDATE_FROM_SAP, variant , user ID SOLMAN_BTC)

    Job for updating messages from SAP is running.

    Job cancelled after system exception ERROR_MESSAGE

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    • Former Member

      Please check you have scheduled the job as per example variant described in my KBA:

      1789671 - "Refresh Message Status" Job in Solution Manager Canceled with "Too many entries in lock table AIC_ICT_LOCK_UPD" Error

      Thanks

      Vikram