Auto-Logout after 15 Minutes, but rdisp/gui_auto_logout is set to 0

[Former Member]

Hi

everyone is logged out of our Solution Manager GUI-Session after 15 Minutes.

The parameter rdisp/gui_auto_logout is set to 0.

We tried also to set it to 7200 (2h), but the same effect... We will be logged out after 15 minutes.

Is there another parameter to control this ? Or what can be the cause for it ?

[Private_Member_69416]

Hi

Try rdisp/plugin_auto_logout

Regards

Przemek

[Former Member]

Hi Przemek,

thank you for the answer, but it's not working.

We tried it with rdisp/plugin_auto_logout set to 7200...

Still logout after 15 min (1800sec)

Some other suggestions ?

kind regards

Christoph

[Private_Member_69416]

do you have any log entries with time out event?

[Former Member]

I found 2 entries:

SAP Basis System: Operating system call

recv failed (error no. 10054)

SAP Basis System: Connection to user xxx   (xxxxxx

), terminal xx   (xxx-xxx-xxx) lost

kind regards

Christoph

[Private_Member_69416]

it looks like the connection was forcibly killed by something outside SAP.

try to look in security software on server/client or network level appliances.

[michael_kozlowski]

Hi, did you set parameter rdisp/gui_auto_logout in appropriate profile?

[JonathanM]

Hi,

You should use transactions RZ10/RZ11 to change system parameters.

This is a Basis activity.

Best regards,

Jonathan

[Former Member]

Still the same problem...

As i wrote in my first post the parameters ARE set in RZ10 already

Any other suggestions ?

From network-side of view there is no message or connection-break in the logs...

[michael_kozlowski]

Check Instance profile is saved & activated and restart the Instance.

[Former Member]

It's all already done...

As i wrote... still the same problem...

[Former Member]

So I know this is late, but we're searching on a similar thread. Our rdisp/gui_auto_logout  is set to 20M, but some users report shorter times than this.

You might want to check  the following values as well Christoph -

rdisp/keepalive   - this controls the interval in which the dispatcher checks an idle connection, default  is to check every 20 minutes. 

rdisp/keepalive_timeout    - this is the test value - if the condition from the keepalive paramerter  is triggered (i.e. a conenction  has been idle for 20 minutes - a ping is  sent to the client. as per  the value  of the timeout - say 60 seconds - if the client does not respond with in that time, the dispatcher closes the session)

Might want to check  these values  as well.

Tim                  

[Former Member]

Hi Tim,

thank you for your hint.

We found out, that the root cause must be find in the network.

Because if i connect over a different VPN, the connection stays as long as configured.

kind regards

Christoph

[Former Member]

HI Christoph Bastian

Your problem solved? Is your problem, GUI is not operating for a long time will disconnect with the server?

[Former Member]

Hi,

unfortunately not...

We can't find the network-issue for this problem.

System was relocated to a different Location/datacenter.

But still the same Problem.