We have implemented ERMS, it's working as expected, but I am facing some issue, we have a requirement where we need to route the e-mail based on the In-bound e-mail language. I have added FA_CA service in my service manager profile. I have given the TREX destination also in the Customer Relationship Management --> CRM Cross-Application Components --> Multilevel Categorization --> Define Application Areas for Categorization
But systm is unable to find the E-mail Language, based on this E-mail Language I have written a routing rule.
Please help me how do I configure content analysis to find the E-mail Language.
Thank you and appreciate your help in this regards,