on 10-20-2015 2:40 PM
Hi,
Also check some of the following KBA s-
1671068 - CMC in SAP Business Objects BI 4.0 returns a 500 error
1726455 - HTTP 500 error when bringing up CMC or BI Launchpad pages
Let us know the result.
Thanks,
Rukaiya
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Hi Debbie,
You can redeploy as suggested by Rukaiya above
Are you able to reach the URL up to the port number?
For example: http://servername:8080/
If no, the issue would lie within the web application server.
Also, check the BO installation directory/setup/packagestemp if any files exist in this folder.
Usually plugins/packages left behind also may cause such issues. If yes, these need to be pushed to the db.
Regards,
Sid
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Hi Debbie,
It seems like you are not able to get CMC log in page .Correct me if I am wrong.
Try to launch BI Launchpad , admin tools from the same client machine.
Are you getting the error since installation? What is the web application server-tomcat or web sphere ,etc?
Are you able to launch web application server home page from the same client machine?
Please redeploy BOE war file using the following KBA -
KBA 1608960 - How to deploy war files in Business Objects BI 4.x using the wdeploy command line utility
Regards,
Rukaiya
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