Crystal Server Central Management

[Former Member]

I'm unable to access Crystal Server Central Management.  When I try to connect I get the below error.

Please advise you can reach me at 732-564-1100 ext 213.

[rukaiya_pinjari2]

Hi,

Also check some of the following KBA s-

1671068 - CMC in SAP Business Objects BI 4.0 returns a 500 error

1726455 - HTTP 500 error when bringing up CMC or BI Launchpad pages 

Let us know the result.

Thanks,

Rukaiya

[Former Member]

Hi Debbie,

You can redeploy as suggested by Rukaiya above

Are you able to reach the URL up to the port number?

For example: http://servername:8080/

If no, the issue would lie within the web application server.

Also, check the BO installation directory/setup/packagestemp if any files exist in this folder.

Usually plugins/packages left behind also may cause such issues. If yes, these need to be pushed to the db.

Regards,

Sid

[rukaiya_pinjari2]

Hi Debbie,

It seems like you are not able to get CMC log in page .Correct me if I am wrong.

Try to launch BI Launchpad , admin tools from the same client machine.

Are you getting the error since installation? What is the web application server-tomcat or web sphere ,etc?

Are you able to launch web application server home page from the same client machine?

Please redeploy BOE war file using the following KBA -

KBA 1608960 - How to deploy war files in Business Objects BI 4.x using the wdeploy command line utility 

Regards,

Rukaiya