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Email Threading : Email Objects has date 31.12.9999

Hi folks,

We have enabled Email threading in our project, and as a result now emails are getting linked to the transaction 'Service Request'.

But all these emails that I can see has 31.12.9999 as due date.(Due date not defined on mouse hover ).

We have both the inbound and outbound email objects present there.

Can you guys please help me in getting rid of the dates or how can we infuence these dates?

Regards,

Devashish

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4 Answers

  • Best Answer
    Oct 26, 2015 at 12:01 PM

    Hello guys,

    After lot of debugging and checking the backend logic, I found out that this can be achieved by activating the Business Function CRM_IC_INBOX.

    Thanks,

    Devashish

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  • Oct 20, 2015 at 11:51 AM

    Hi Devashish,

    please take a look at the following thread: Priority and Due Date for Incoming Emails | SCN

    Best,

    Christian

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    • Hi Christian,

      Yea. But I have those services in place. and Deadline also defined in crmc_ic_auignadr.

      My isse lies with the email objects which are linked to Service Request (as a result of Email threading )having no due dates and being shown as 31.12.9999.

      Regards,

      Devashish

  • Oct 21, 2015 at 09:38 AM
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  • Oct 22, 2015 at 08:43 AM

    Any input guys?

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    • Former Member

      In the ERMS Rule Modeler are there any options for setting the Due Date there.

      I don't have access to a system right now and it's been a while since I last work on the Rule Modeler tool.

      Regards

      Arden