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Former Member
Oct 19, 2015 at 03:16 PM

Automatically assignment of service Ticket to agents !!!!

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Hi Experts,

I have one requirement that once ticket creates in the SAP C4C system from all the source(FB,twitter, email , etc.) , it will automatically assigned to agents. Like if there is 100 ticket and 10 agent , than system automatically assign equal number of tickets to 10 agents.i.e equal distribution of tickets among all agents automatically.

Please suggest , how this object can be achieved.

Thanks,

Ravi Prakash