Hi Experts,
I have one requirement that once ticket creates in the SAP C4C system from all the source(FB,twitter, email , etc.) , it will automatically assigned to agents. Like if there is 100 ticket and 10 agent , than system automatically assign equal number of tickets to 10 agents.i.e equal distribution of tickets among all agents automatically.
Please suggest , how this object can be achieved.
Thanks,
Ravi Prakash