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Former Member

Solve problem or report occurrence

Hey community,

Im trying to report one dump to SAP but I get an error: "Unable to send to provider. Update your email or phone number". Im business user so i don´t have that information in my account. What i do?

Thank you for your attention,

Bruno Tiago

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2 Answers

  • Best Answer
    Oct 19, 2015 at 09:57 AM

    Hello Bruno,

    Kindly request your key user to enter your email ID and other information in Administrator --> General Settings --> Employees and then try again to send the incident to SAP.

    Regards

    Preehi

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  • Oct 19, 2015 at 11:01 AM

    Hi Bruno,

    as Preethi already wrote. You need to have a phone number or email address maintained on your employee record. This is required to report incidents, so SAP knows how to contact you in case of questions and for updates.

    Best Regards,
    Stefan

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