Automatic lock out from EPM Add In

[Former Member]

Hi,

I am on BPC 10 NW, EPM 19 Patch 1.

I am experiencing being locked out when i try to log into EPM Add In. I am very sure it's not my fault, i.e. i did not enter the wrong password 3 times. And this problem is temporarily fixed by getting my colleague to unlock me via SU01.

And a few days later, the same problem happens.

The audit log attached is from SM20.

Any ideas?

Thanks

[former_member186338]

May be you are connecting to the web interface of BPC with some saved old password in the browser?

[Former Member]

Hi Vadim,

Then i guessed the method to try is to clear cache and all temporary files?

Thanks

[former_member186338]

Depends on the browser... I am using FireFox and with it I can individually manage stored passwords...

[Former Member]

Hi Vadim,

Do you think there are other reasons besides this?

I cleared everything in my %temp% folder a few weeks back, and the problem still existed.

Thanks

[former_member186338]

No idea!

But "I cleared everything in my %temp% folder" - how it's related to the saved password?

Vadim

[Former Member]

Hi Vadim,

Sorry for the confusion, i mean i cleared everything via Internet Option and everything in the %temp% folder.

But maybe i missed out the "Password" part. I will try that again and see if the problem persists.

Thanks.