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Former Member

New agent doesn't shows in the telefoonbook.


Hello

I add new agents. Normally everthing goes ok and I can see them in the telefoonbook.

But now when I add a new agent I don't see them anymore.

The Directory Synchronization is checked.

We migrated from Atos to Wipro.

Can there be te problem?

Regards,

Salim

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13 Answers

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    Former Member
    Oct 26, 2015 at 11:59 AM

    Does anyone know how this can be?

    Still cannot see the new users.

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    Former Member
    Oct 30, 2015 at 01:15 PM

    Lasse. Do you know witch job?

    We see al lot of them

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  • Oct 30, 2015 at 02:42 PM

    Hi Salim,

    From your SQL Server Management Studio, connect to your installation database instance. Under SQL Server Agent, expand Jobs and there you should see the *_Directory: Full-text catalog update job.

    Best regards,

    Lloyd


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    Former Member
    Nov 02, 2015 at 08:32 AM

    Thank you Lloyd. This helps a lot

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    Former Member
    Nov 04, 2015 at 11:27 AM

    Lloyd

    Problem is not solved. Still cannot see it in the telefoonbook. And if I ad a new agent also.

    Do you maybe know where the problem can be?

    Kind regard

    Salim Caliskan

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    Former Member
    Nov 04, 2015 at 11:39 AM

    And I also cannot delete users. Maybe this 2 has connection.

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  • Nov 04, 2015 at 04:19 PM

    Hi Salim,


    Let's go a step back and start by describing the exact steps you are performing. Provide screenshots if possible to get the full story 😊.
    - Are you manually adding these users in SC? or it this through an import?
    - Can you set the SC loglevel to debug and check this? Do the same for when you try to delete the users.

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  • Nov 04, 2015 at 08:11 PM

    Hello Salim

    Please also check the batch job server logs and the related system jobs, see Configuring Batch Job Server (BJS) Settings

    BR

    -Lasse-

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    Former Member
    Nov 05, 2015 at 07:46 AM

    Lloyd

    I do exactly the same as I alwas do.

    I copy a user who already exist.

    I fill this information

    After this i fill in the user information and safe it.


    Cpy user.JPG (20.3 kB)
    Userinformation.JPG (175.5 kB)
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    Former Member
    Nov 09, 2015 at 12:34 PM

    Lasse

    I have checked the execution results. Looks good. I don't think the problem is in BCM.

    I didn't change anything in BCM. Do you know if there can be a problem by the server?

    The job you recommended was disabled bud we enabled it.

    With the platformchange they didn't touch BCM. Only change from server.

    Is it possible to hire sombody to come and answer our questions about the contact center?

    We do not have a real technical support for SAP contact center here.

    Next to this we still have a few questions.

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