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Former Member

follow-up transaction not working

hi guru's

We do have three business role (FME, Quality team and Logistic team) now when i do follow-up transaction from FME role i can do but when i try to do follow-up transaction from other 2 role (i.e. Quality and Logistics) i can't.

Any help will be appreciated.

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4 Answers

  • Best Answer
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    Former Member
    Oct 29, 2015 at 03:12 PM

    Hello!

    I will suggest to debug in order_save BAdI. If there is no code to get messages add there and see what messages are set for follow-up transaction. (just read with CRM_ORDER_READ and analyze cv_log_handle )

    Regards,

    Viktor

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    Former Member
    Oct 17, 2015 at 03:23 PM

    Hi,

    Please check whether the document type authorization is given to other users.

    Regards,

    Bhanu

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    Former Member
    Oct 19, 2015 at 05:46 AM

    thanks for the reply,

    yes document type authorization is given to other users, and i'm using all three roles through my ID only.

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    • Former Member Former Member

      hi bhanu,

      thanks for the reply, In my scenario i've to do follow-up transaction from ZOCC (Service Request) to ZCCO and ZCLO

      so in customizing i do copy control for transaction type only (not item)

      After doing this we can do easily follow up through FME role but when i tried through Quality and Logistics, i did not receive any error message and it takes to activity.

  • Oct 26, 2015 at 04:16 AM

    Hi Vipin,

    Not Sure if you are using IC role, you can check following KBA for some hints.

    1781481 - How to ensure a transaction type is shown in follow-up popup when you create follow up transactions in CRM Interaction Center

    http://service.sap.com/sap/support/notes/1781481

    Best Regards,

    Bruce

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