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How to map additional fields and org units during employee replication for EC to C4C integration

We are currently implementing Employee Central Service Center for a customer. I have some questions regarding the org units and additional fields needed from EC in C4C for employees. 1.The current org structure in EC does not support the employee service center structure for the customer. This is organized differently. We have defined an org structure in C4C that is in line with what is needed for the EC service center functions in C4C (helpdesk). Out of the 5500 employees replicated only 25 will act as agents and work on C4C as agents handling tickets in C4C. These agent employees have to be mapped to the org units defined in C4C. Is this a manual activity after employee replication or is there a way to do it using the integration. 2. Customer also wants to map additional fields for employees from EC to C4C. Can this be done using the integration.

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2 Answers

  • Nov 22, 2015 at 11:53 PM

    Please leverage the dedicated SAP Cloud for Customer community at SAP Cloud for Customer to ask these questions in the future.

    Thank you.

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  • Nov 23, 2015 at 07:55 AM

    Hi Sathish,


    We are also implementing employee service centre with EC.  Unfortunately, you will need to manually map the C4C employees to the org structure.


    We have a similar requirement to map extra fields, SAP have provided us a guide to do this, although it contains reference to the C4C backend, to which we obvioulsly do not have access.  As a temporary resolution, we are calling the EC webservice via SDK and have created a mass data run to call the service and import the required data.


    Thanks,

    Kevin

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