Issue Generating Inquiry for an Incident

[Former Member]

Here is the situation:

The user fills the Incident Adobe form and sends it via email. The inbound Persister class process this and creates an Incident.

Here I want to programmatically want to generate the supporting inquiry form and upload that to the server so it can be later retrived and processed manually.

So far : In the Workflow template I have added a task to call the Execute the BO Action SEND_INQUIRY_PERSON_INVOLVED. However this is erring out for some reason.

Is there any other way by which I can generate the Inquiry form?

I have noticed that PERSON_INVOLVED has an association with EHHSS_PROC_CTRL_INC_INQUIRY which has a subnode called INQUIRY which has an action called CREATE_FORM_INQUIRY.

But I am not able to get this to work right.

Because from PERSON_INVOLVED - I am unable to fetch EHHSS_PROC_CTRL_INC_INQUIRY.

[Former Member]

Hello Linkin,

Were you able to resolve this issue ? I am struggling on this same issue from long time.

Had raised this to SAP but they are pointing out towards ADS configuration - which was corrected but still the issue persists.

Would be really helpful if you can share some hints or suggestion on this issue

Regards,

Jigar Oza