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Product Category

Hey guys,

In Cloud for Customer I can only have one Product Category? New hierarchy option is block and I don´t find the solution.

Best regards,

Bruno Tiago

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3 Answers

  • Best Answer
    Posted on Oct 15, 2015 at 03:11 PM

    Hello Bruno,

    In C4C, you can have only one Root for the product category. You have to create a root category (Say Root_Category or so) and then add your Product categories under this root.

    Hope this helps.



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  • Posted on Oct 15, 2015 at 03:29 PM

    Please check the below screenshot.

    You can see one root and under this, you can have your Product Category structure.



    Capture.JPG (13.2 kB)
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    • Former Member Former Member


      In C4C there are no difference between Products and Services. They are all products and instead have a "product usage type" attribute. This is a "personalization hidden" feature for the Product TI, Product QC, and Product OWL. You can define a C4C product to be a part, service, time, expense, etc... which is used to categorize the product in service processes (since a product can only be one of these mutually exclusive categories). If you define a product one of these usage types, in the Field Service technician ticket experience you have the option to see Services, Parts, Time, and Expenses as separate tabs in the Ticket TI and when you add a "product" or have existing products in the OWL it will filter the product appropriately based on the usage type.

      Thus you would define your product categories to be anything you want them to be and use the "product usage type" attribute to define it to be a product vs. service or whatever you need it to be.

  • Posted on Oct 19, 2015 at 05:33 AM

    Hi Bruno,

    Just came across this Question, In ERP we have 3 Product Hierarchies

    R3PRODHIER(Hierarchy used for Sales Processes like Orders and Opportunities),

    R3MATCLASS(Hierarchy used for Purchasing Processes like Enterprise Buyer functions),

    R3PRODSTYP(Hierarchy used for Products. These are Material types in SAP ECC represented as hierarchy in SAP CRM. For example : the ERP material type HAWA (trading goods) is created as the category MAT_HAWA)

    As Chandan rightly Mentioned there can be only 1 product Hierarchy in C4C.

    Now Passing which Hierarchy from CRM/ERP to C4C depends on which one is marked as "sales hierarchy". So we use only Sales Hierarchy in C4C.



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    • Former Member

      Hi Bejoy,

      In some case of customers, they use the Product Hierarchy(MARA-PRDHA) for sales and finance purpose instead of saying Material Group(MARA-MATKL).

      And current for default mapping in material iFlow, the ProductCategoryID map to MARA-MATKL.

      Of course we can change this mapping to MARA-PRDHA.

      However, do you know if there any backgroud to map to material group by default? why not prod. hierarchy?

      Since C4C has no material group i think.

      @Ginger Gatling, do you have any idea?


      BR, Qiang