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RABAX - ManageCuatomerIn - While creating a new account

Hi Experts,

I am trying to create a new Ship-To Account using ManageCustomerIn SOAP service.

This Ship-To Account has to be related/ linked to another Sold-To Account using Is-Ship-To-Party-Of relationship.

I am able to do so with the below request XML. But the the same XML with same data fails intermittently giving an RABAX exception.


<soapenv:Envelope xmlns:soapenv="" xmlns:glob="" xmlns:a01="" xmlns:ymn="" xmlns:yng="" xmlns:yod="" xmlns:glob1="">




         <Customer actionCode="01">




               <FirstLineName>Account Name</FirstLineName>

               <SecondLineName>Second Name</SecondLineName>





            <AddressInformation actionCode="01">

               <Address actionCode="01">






                     <StreetPrefixName>Street Prefix</StreetPrefixName>

                     <StreetName>Street Name</StreetName>

                     <CityName>City Name</CityName>





            <Relationship actionCode="01">








Most of the times I get a success and the account gets created. But with the same data/ request sometimes it fails and I get below error:

<soap:Envelope xmlns:soap="">




         <faultstring xml:lang="en">RABAX occurred on server side</faultstring>


            <sap:Rabax xmlns:sap="">









Has any one faced similar issue?

Is there any way to check relevant logs in ByDesign?

Am I missing any other mandatory/ required attributes, action codes, any indicators etc.?

Your help will be appreciated.


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1 Answer

  • Oct 15, 2015 at 02:38 PM

    Hi Dharmaraj,

    Your web service request looks good. Could you please open an incident with the web service request and response attached to follow up on the exception.

    Thanks and regards,


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