Skip to Content

Due Date for Incoming Emails

Hi folks,

I have a requirement to influence the due date of Inbound emails in Agent Inbox.

Presently it takes it as the current date.

Does any of you provide some insight?

Thanks,

Devashish

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

3 Answers

  • Best Answer
    Oct 16, 2015 at 06:35 AM

    Hi folks,

    I achieved this using the config as per below path :

    Interaction Center WebClient>Agent Inbox>Settings for Asynchronous Inbound Processing>Define Receiving E-Mail/Fax Settings.

    Here you need to provide :

    1. The recieving email address

    2. The comm method ( choose INT for email and not 05 )

    3. Work Flow priority ( I chose medium )

    4. Time period ( in hours )

    5. Int meas unit (H) 😊

    Regards,

    Devashish

    Add comment
    10|10000 characters needed characters exceeded

  • Oct 15, 2015 at 01:26 PM

    Hello Devashish,

    to set up due date, you should set up escalation for E-Mails, see SAP Library
    for further information.

    Best Regards,
    Sigrid

    Add comment
    10|10000 characters needed characters exceeded

  • Oct 16, 2015 at 10:36 AM

    Hi Devashish,

    This is one option on how to define escalation times, other ones are  explained in SAP Library which I have provided to you

    Defining E-Mail Escalation

    Best Regards,

    Sigrid

    Add comment
    10|10000 characters needed characters exceeded