I need your expert advice to resolve this issue.
We have configured Work Manager 6.2 in our landscape and customized it in accordance to our customer requirements. However, I want to understand how the delta detection works.
I checked GetWorkordersStepHandler class and found the following lines of code.
String agentryLastUpdate = this._user.eval("<<lastUpdate format=\"%m/%d/%Y %H:%M:%S\">>");
agentryLastUpdate contains the exact time when the application was last updated successfully. However, I have noticed that the agentryLastUpdate is OK when I sync the device within a couple of minutes elapsed from the last successful sync. But when time elapsed from the last successful sync becomes more, even though no change is done, all the work-orders, notifications and catsrecord start syncing.
Can anyone put some light on this. Any kind of help in this regard will be much appreciated. Thanks in advance.