Document Viewer not opening in SAP WEBGUI

[Former Member]

Hi,

we have a similar Problem.

Since we upgraded to SAPKB70217 some browsers (mainly IE) are not able to load the documents in the document viewer,

Firefox, Chrome, etc load the documents just fine.

With HttpWatch I can see that for IE Clients a parameter [?sap-ie] is added to the document URL.

I think the server can't interpret the added parameter and therefor can't locate the requested document.

Here and example of of Document URL ending in IE: /.ALF?sap-ie=edge

Here and example of of Document URL ending in Firefox: /.ALF

Can I stop the server from adding the ?sap-ie=edge to the document path?

Is Transaction OAG1 client independent?

Kind regards,

Fabian

Message was edited by: Branch to a NEW thread as previous update was over 1 year ago. Oisin ONidh ITS SCN Moderator

[former_member194364 · Accepted solution]

Hello Fabian,

what Kernel version are you using with the SAPKB70217?  and what exact IE versions are you using?

Older IE browsers use Quirks mode v's newer IE Browsers which use standards mode(edge)

One can set the value of parameter sap-ie=edge or sap-ie=EmulateIE8

See the notes

1970427 - SAP GUI for HTML: Rendering problems in Enterprise Portal (EP)

1924378 -  "SAP GUI for HTML: Info about standards and quirks rendering

modes".

Regards,

Oisin

[Former Member · Accepted solution]

Hi Oisin,

we use Kernel 721_REL Patch 520

IE11

Changing the SAP-IE parameter does not help. I tried that already.

for some reason it seems as if the server can understand the parameter at the end of the URL. If i paste the URL without the ?sap-ie= into the browser IE is able to load and display the document.

I don't understand why all of a sudden the system is adding ?sap-ie to teh document path.

-Fabian

[cris_hansen · Accepted solution]

Hi Fabian,

As you mentioned that your system has SAPKB70217, then the corrections from note 1970427 are already in place.

Give it a try: edit the GUI Configuration from your WEBGUI service, adding:

sap-ie EmulateIE8

as parameter/value.

What is the result when accessing the document via Portal?

I hope this helps,

Cris

[Former Member · Accepted solution]

Hi Cristiano,

thanks for your input.

I have also tried what you suggested. But the result stays the same.

At this point I'm not sure if the problem is caused by webgui or opentext Document viewer.

we have changed the parameters in OAG4 'Call Internet Browser' and 'Doc Display as Dialog Box'

Now it is working again. This can only be a temporary fix as we need the documents to load within the browser window and not a separate window.

Kind regards,

Fabian

[cris_hansen · Accepted solution]

Hi Fabian,

A kernel upgrade seems to be the solution. Please read SAP note 2197569: ITS HTML Viewer: documents with sapr3 url not shown. The correction is available as of kernel 7.21 patch level 523. I would recommend the adoption of the stack kernel (SAPEXE/SAPEXEDB) patch level 600 + disp+work patch level 610 (or higher).

Kind regards,

Cris

[Former Member · Accepted solution]

Hi Cristiano,

thank you very much for pointing us to the Note. This is exactly our Problem!

We will use our workaround through the OAG4 settings until the next Kernel Patch implementation!

Thanks again,

Fabian

[former_member194364]

To the ITS SCN Community.

Just a general information to this SCN thread.

A good note search term for document viewer issues in the WEBGUI is cl_gui_html_viewer

Regards,

Oisín

ITS SCN Moderator