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Oct 13, 2015 at 02:34 PM

RSP Error: Failed to load configuration

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Dear Experts,

We are re-installing Remote Support Platform but after we log in there is an error popping up displaying 'Failed to load configuration'. We had installed RSP before then uninstalled it.

It shows that the Database is connected but we cannot reconfigure Email and SAP Connection. What could be the problem? When we uninstall RSP how do we do it in a such a way that it has a completely new connection?

Reply is highly appreciated.