I am new to CRM, and had started of with reading some material just to get an overview of what CRM is all about. As I did my reading my boss was working on the Blueprint, however he as resigned and so I have to start working on the Blueprint, as he did not do any handover.
I therefore I ask for any documentation that could assist me in the preparation of the blueprint. We are currently implementing CRM for tax revenue cllection company and am the only consultant, (junior consultant really).
Please Help asap!!!!!!!!!!