Knowledge database / Knowledge articles

[steffen_schmid]

Hi SolMan Gurus,

We are three basis guys and in the near future we are four in our company. Therefore we have to share our knowledge and my idea was to solve this inside the SolMan with a Knowledge database, to store How-Tos or other arcticles like "Problem / Cause / Solution". We are on 7.1 SP10.

But I can't find any useful How-To, WhitePaper, Note, ... if this is possible or not. Only in coherence with CRM, Incident Management, etc. and 10 days Consulting

Has someone a solution, tipp or document-link for me/us? Thanks.

Best regards

Steffen

[BGarcia]

Hi Steffen,

I would consider these two links as a good starting point get a nice overview.

http://blog.acorel.nl/2012/09/knowledge-articles-in-sap-crm.html

The Acorel blog link has inside a document that also can help you starting configuring it.

See if it helps you a little more.

Kind regards,

Garcia

[steffen_schmid]

Hi Garcia,

Thank you for the links, specifically the attached document of the Acorel blog helped further a lot. In the second part are many screenshots in Dutch language, difficult to read for me , and I was a little bit naive to the complete task, because SAP implemented a lot of things to think about like document types, transaction types, catalog categories, authorization roles, ...

But I think we can solve our demand, thank you.

Best regards

Steffen