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ARM - Why can't you reject inspection for 0031 activity?

The documentation for

Cancel Process Steps in Customer Returns - Advanced Returns (Cancel Process Steps in Customer Returns - Advanced Returns - SAP ERP: Service - SAP Library)

specifically states that "You cannot reverse the follow-up activity No Further Activities"

My question is why? And is there any way around it? If someone makes a mistake (receives wrong quantity, etc) and we are already to inspection step, you are not able to reject the inspection document. I understand you can change to another follow-up activity, but what if you truly need to reverse the PGI of the customer delivery? Billing (credit memo) to customer will be created if returns delivery is PGI'd, if we cannot reverse PGI because "follow up documents are active" (inspection) and we cannot get rid of the inspection, how to we prevent issuing credit to a customer other than leaving a billing block on for eternity?

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1 Answer

  • Oct 10, 2015 at 06:25 AM

    Check whether this note helps you to reverse the PGI

    • Note 1683123 - VL09: Reversal not possible due to MSR_INSP_MESSAGES 302

    G. Lakshmipathi

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