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Former Member
Oct 09, 2015 at 03:18 PM

Assignment of Ticket Type to Social Media tickets

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Dear experts,

as possible, for examplte, for tickets coming from sms to assign ticket type, i am not able to assign a ticket type based on the social media channel from where the tickets comes.

So, is possible, if yes how, to assign a Ticket type to a ticket coming from a specific social channel?

Thanks