Assignment of Ticket Type to Social Media tickets

[Former Member]

Dear experts,

as possible, for examplte, for tickets coming from sms to assign ticket type, i am not able to assign a ticket type based on the social media channel from where the tickets comes.

So, is possible, if yes how, to assign a Ticket type to a ticket coming from a specific social channel?

Thanks

[Former Member · Accepted solution]

Hi Gabriele,

Assigning a ticket type by social media channel is currently not possible. 

We have it on our backlog and plan to deliver it with one of our future releases.

Thanks,

Gab

[former_member3555]

- what do you think?