on 02-03-2017 2:12 AM
Hi experts,
My customer have two envirement - DEV & PRD.
On PRD system. Create the task trigger notification, then system send mail to user mail address.
On DEV system is not.
I don't setting any parameter.
Scope - Scoping - Service
Entitement management, Customer Care, Employee Support.
I have not checked any options(As shown below)
Administrator Service and Social Settings , then under Communication Channels, click E-Mail Addresses is no records
When
1. Go to Business Configuration Implementation Projects .
2. Select your project and click Open Activity List .
3. Select the Fine-Tune tab.
4. Go to the E-Mail and Fax Settings activity.
5. Select E-Mail and Fax Settings.
Now DEV Test Error, But PRD Test success.
When the environment was built, I did not make any additional settings.
So I do not understand why there are differences between the two environments
I hope you can give me some advice, thank you.
Best regards,
Daniel
Hi Daniel,
I am sorry to hi-jack this thread, but I was not able to reply/ask a question on an archived item.
I saw your post related to the archived item below, could you let me know whether you were able to achieve this requirement. We have a similar requirement for one of the custom BO's we built and it would be really helpful if you could share your experience on the same.
https://archive.sap.com/discussions/thread/3947765
Thanks in advance!!
Regards,
Siraj
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Hello Daniel,
I hope you are fine.
I have noticed that maybe the cause of your issue is that is missing the mail address requested to test tenants in “E-mail and Fax Settings”.
Please see my attachment.
When using test tenant you can check the option “Send all e-mails to this address” to avoid sending test emails for real people.
Please try use your e-mail there. If it does not work, please raise an incident with your scenario.
I hope this information be helpful for you!
Thanks and Best Regards,
Khayan Padilha
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