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Messages getting stuck in scheduled state in PI system

Hi All,

We are facing issue in our PI system i.e. "PI messages are getting stuck in Scheduled state for an asynchronous Interface (Proxy to File) .

We have already checked the PI system logs with the help of our Basis team and there were no failures in the system during the same time period. Could you please suggest what can be the possible cause for this ?

Thanks in advance

Deepanshu

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4 Answers

  • Posted on Oct 07, 2015 at 10:52 AM

    Hi Deepanshu,

    Have you checked SMQ1, SMQ2 transactions in ECC and PI (if it is a dual system)?, have you checked st22 transaction for dumps?

    Regards.

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    • Former Member

      Hi Inaki,

      Thanks for your suggestions .

      Yes , It's a Dual stack system i.e. PI7.3 . Also , I have checked ST22 dump, SM21 systems logs , SM37 jobs as well, both inbound and outbound queues and SLG1 Application logs.

      this issue was originally noticed by my colleague over the weekend and She had processed the files manually . Post this we do not have audit logs for these messages. I'm trying to find the root cause for this issue.

      As of now , I am trying to get the pattern for this issue over the last few months as it usually occurs on weekend only and that too with a particular interface. Sometimes the similar things were noticed for couple of other interfaces.

      However, that time system performance was hit because of other space issues at DB level.

  • author's profile photo Former Member
    Former Member
    Posted on Oct 07, 2015 at 11:23 AM

    Hi Deepanch,

    For this create the background job schedule for Auto restart the messages.

    BR

    Rajendra

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    • Former Member

      Hi Rajendra,

      Thanks for the suggestion.

      However, we can set up the Auto restart job only when the messages gets into the failed state. not sure , How can it will help to reprocess the messages stuck in scheduled state.

      Could you please explain ?

      Thanks & Regards

      Deepanshu

  • author's profile photo Former Member
    Former Member
    Posted on Oct 07, 2015 at 12:27 PM

    Hi Deepanshu,

    Can you check if the queue where the messages are getting processed is locked or not.

    Can you check the below links:

    XI : How to Re-Process failed XI Messages Automatically

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  • Posted on Oct 08, 2015 at 10:24 AM

    Deepanshu,

    Are there any queue entries listed in transaction SMQR ?

    Register and activate all the queues using Integration Engine:Administration->Manage Queues

    regards,

    Arun

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    • Former Member

      Hi Arun ,

      Apologies for delay in response .

      Yes , there are so many entries in SMQR.

      However , the all the queues are registered and already activated .

      Not sure , how this is gonna help. I am raising it to SAP for further inputs.

      Thanks again for your valuable suggestions.

      Best Regards

      Deepanshu

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