on 10-05-2015 8:59 AM
Hi expert,
I have read in some article about SLA determination which say that Service profile and Response profile could be assign to sold-to party so availability time and priority duration automatically adjusted on incident management
Until now i only find how to link those profile to Service Product or Service Contract not to sold-to party
Could Anybody help me ?
Best Regard
Rony
Hi Rony,
Did you try method 3.3.5 of the following link
SLA Management - SAP IT Service Management on SAP Solution Manager - SCN Wiki
Regards
Aditya khorana
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