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Former Member

Afaria Access Control not working for non-Samsung device

Hi Experts

I have realized in my Access Control testing on Afaria SP5 HF13, that Afaria is unable to white-list the unsupported  devices(Non Samsung devices eg: HTC, Sony etc). Also tried to use the unmatch devices option in Afaria,but that is not working.

Once the Non supported device is enrolled in Afaria, and as the setting is exchange is set to quarantined and access control is enable on MS Exchange page in Afaria. Email policy is pushed on the Device and get a quarantined mail from exchange. The state of such devices doesn't change. Afaria is unable to Whitelist the device.

As tested similar case in previous versions of Afaria and got the results as expected. Please suggest me how this can be made to work in SP5 HF13.

Thanks in Advance!!


Batish M

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1 Answer

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    Former Member
    Oct 05, 2015 at 10:08 AM

    Hi Batish,

    is the Exchange Identifier known? Is an Exchange Email account already configured on the device? Are you able to see this device with "NOT_Exchange..." in the Device view on the Afaria admin UI access control options?

    If the identifier (number) is known you can just add a new entry on devices. The user name should be domain\user. If you don't use Windows Mobile devices I recommend you using a device class which is NOT used with Afaria to identify manual added devices here.

    br Chris

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    • Former Member

      Hi Chris

      These devices are not visible in Device view on the Afaria admin UI access control options. Even after adding those non samsung devices manually with the mentioned domain/user detail, the Afaria installed status show NO even devices is enrolled and in connection.

      In our previous testing with unsupported devices, The device enrolls in Afaria, DOESN'T get email (made mistake when posting this post) Then manually configured email account on the device. And we get a quarantined email on device. Later (as the device is enrolled in Afaria), we manually allow the device through Afaria Access Control option --> Device tab  and then the device gets the access to email granted after some time.