Issue where EAM workflow stopped suddenly only for one connector

[Former Member]

Dear Experts,

Thank you in advance for sparing time to go through the issue.

Issue details : Suddenly the EAM Log Syn Job started taking long time for ECC system, after a day it started getting cancelled. So after consultation with SAP, Notes mentioned below were applied in ECC system

1962440 - GRC EAM - Change Log Collection Performance Enhancement

1976361 - GRC EAM: Performance Issue in retrieving Security Audit Log (SM20)

Although with this, the Log Sync job has started running fine, the workflow is still not working, none of the controllers are getting logs.

All rest of systems, CRM, BIW etc are working fine, issue is only with ECC.

Here are system details

GRC System : GRC 10.0 SP12

ECC system -  ECC 6.0 SP10

When I check the SLG1 in GRC sytem, I get the below message only for ECC sytem .

Could this be issue for Workflow not being triggered? Could you please provide your thoughts on the fix for the workflow issue

Thanks again. I look forward to hearing from you.

Regards,

Mrudula

[former_member197694]

Hello Mrudula,

As per the error,it is showing issue with memory parameters

check the below SAP KBA and maintain the parameters

2029021 - In Consolidated log report TSV_NEW_PAGE_ALLOC_FAILED error is coming

Regards

Baithi

[Former Member]

Thank you Baithi.

I did check with Basis for this part, however, they have confirmed that the memory related parameters are fine and there is enough space.

Also, I can see the table GRACFFLOG, GRACACTUASGE are getting the right data. The issue is only for ECC system where workflow is not getting triggered since few weeks.

[former_member197694]

Hello,

Check the below SAP KBA and cross check your settings

1836769 - Log Approval Workflow not working - GRC Access Control

if not solved

1.additionally check SWI1 for any additional information.

2.check sender details and authorizations

SPRO=>GRC=>General Settings=>Workflow=>MaintCustNotificationMessages

Regards

Baithi