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Default text for email ChaRM CR

Hello, i could setup the email action based on Dolores' instructions in the below link however the "Default text" field does not populate the mail that i generate. How can I make it appear/or setup mail templates there somehow?



https://wiki.scn.sap.com/wiki/display/SM/E-Mail+functionality+in+SAP+Solution+Manager+7.1#E-MailfunctionalityinSAPSolutionManager7.1-RelatedContent

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