SAP Work Manager 6.2 Meter Management 2.0 issue with Meter Replacement

[former_member199479]

Hi Experts,

I have an issue with the Meter Replacement process in SAP Work Manager 6.2 with Meter Management 2.0.

The action buttons in the Meter view are inactive:

The according work order operation has been started and the customizing also seems to be setup correctly. I am using order type "WCHG" for the meter replacement:

Other Meter Management processes like Meter Disconnection/Reconnection and Meter Installation are working fine. Only for Meter Replacement the buttons stay inactive.

Any ideas?

Best regards,

Marcus

[Former Member]

Can you make sure that you started the work order 1st?

Cheers,

Fouad

[former_member199479]

Dear Fouad,

the work order itself cannot be started seperately because we are working with MRS (distribution based on work order operations). The work order operation is started. For the other processes (disconnection, reconnection, meter installation) this works fine.

Best regards,

Marcus

[Former Member]

Marcus,

For Meter Replace and Meter Remove option you must have equipment collection to this particular work order.

Could you please check the work order that you are working on is having equipment collection or not?

Thanks

Ajitesh

[Former Member]

Marcaus,

can you please import the agentry application to eclipse & see what is condition written for enabling for Meter Replacement? There you will get some clue.

Thanks

Ajitesh

[former_member199479]

Dear Ajitesh,

unfortunately I have no Eclipse in place. I though I can solve this by customizing.

Best regards,

Marcus