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Former Member

I need help getting my BO 4.1 sp4 system to run

In talking with SAP support they suggested that I create a discussion here to get help from people who may have experienced the issues we are having, as SAP Support cannot help me.

In our production environment (well, it will be production if we can ever get it to work, we are two years in the roll-out process now) we have EIGHT Linux VM servers that are clustered with 32GB ram each for the BO application. We also have four WebLogic servers to handle the web processing.

We attempted to run a load test and it failed with less than 1/4 of the standard load of our 3.1 environment. Out of Memory.

The monitoring failed to run on the servers. Error #1085

I can't even run a landscape analysis anymore as it is getting an OpenAction CGError on one of our CMS servers. (the SAP article says I need to remove that server.)

The SAP Support person suggested that I have to rebuild all my servers.

I am frustrated. Having to open a "Discussion Items" to hope the community can help me resolve this issue is not the level of support that I thought we were paying for.

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5 Answers

  • Best Answer
    Posted on Sep 23, 2015 at 10:46 AM

    I would suggest you to go and discuss with BusinessObjects SME/Solution Architect as you are building typically large landscape which needs proper landscape design, Server splitting,Sizing, etc..

    You can always check in SCN for issues which needs minimal time to troubleshoot, but for the case of Architectural level decisions you definitely need a Subject Matter Expert per my opinion.

    Thanks

    Mani

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 23, 2015 at 11:03 AM

    Hi Kevin,

    BOE XI 3.1 and BI 4.0/4.1 run very differently when it comes to performance and sizing.

    You've stated 32GB RAM. How about the number of CPU cores on each node?

    What is the CMS database being used and its version?

    Is the DB on a separate server?

    Was a sizing exercise performed on this cluster/distributed setup?

    Where is your performance lag?

    a. CMC / Launchpad login pages?

    b. During login?

    c. Navigation in CMC folders, users, etc.?

    d. Open / refresh / modify reports in Launchpad / CMC?

    e. Client tool performance issues?

    Have you checked network latencies between:

    a. BO nodes?

    b. BO nodes to CMS database?

    What is the CPU and MEMORY utilisation for IDLE conditions on:

    a. boe_cmsd

    b. the cms database instance

    c. WebLogic - also check for hung, stuck threads, etc.

    -Sid

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  • Posted on Oct 23, 2015 at 03:30 PM

    I had some problems with Out of memory and was reading about increasing the Java heap memory - I increased it and it did help me but that was Crystal reports and we are in a much simpler environment than you. Good luck and let me know the out come - I am going to be starting my upgrade soon

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 23, 2015 at 07:55 AM

    Hi Kevin,

    We can understand your frustration but it is strange that SAP support has suggested you to get in touch with SCN instead of their consulting team. Anyway can you please provide more details around which particular issue that you need help around as the post doesn't really state whether you need help in finding out the out of memory issue or the monitoring part? And it will be helpful if you can provide information on the load test details as well.

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    • Former Member

      I need help on all of it.

      When performing the most recent load test, we had the Linux servers rebooted, all the services restarted, and no other users on the system. We used a loadrunner program to emulate users running various webi reports, increasing a few until we had 40 users on the system after 10 min. Until that point, we were not having load issues. After 40 users we received out of memory errors and could not complete new jobs.

  • Posted on Sep 23, 2015 at 08:24 PM

    Did you use the sizing tool? Granted iyou problably don't need as much as suggested but at least it might give you an idea of where your problems are.

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