Brazil Customer Warranty Process?

[Former Member]

Hello everyone. At the moment our organization is going through a Brazil implementation. We are mapping out our blueprint documentation. We are trying to understand the SAP recommended best practice for customer warranties. We are being told by our consultants that we must implement custom movement types and Z reporting for a return in respect to processing a customer warranty. Does anyone have any experience with this procedure?

[prineet_ramakur]

Hello Joel,

Custom reports are usually the norm across different organizations for displaying/fetching data needed. It'd be great if you could specify the custom movement types you're talking about.

Thanks

PR

[Former Member]

PR,

Thanks for the reply. I found a standard best practice for customer returns. However our consultant has recommended we create custom movements for warranty. This because according to the Brazilian government a regular return references a sales order which references CFOP that triggers tax calculations IMCS/IPI and the return order also uses the same tax calculation (IMCS/IPI). The warranty process where we issue either a material or credit back to the customer has IMCS/IPI on the original sales order but that does not apply for the material being sent back according the process we have been discussing. Our consultant is creating copies of the following movements for this process.

835

833

837

Just want understand the process in Brazil from other people who are currently are running SAP in Brazil.