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Former Member
Feb 07, 2006 at 04:57 PM

CRM5.0: SmartForms vs Interactive Forms

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Hi all,

In CRM5.0, we want to:

. print out documents filled from templates defined for business transactions.

. These are non-interactive forms filled with business transaction data.

. The print task should be triggered by an Action (PPF) and should be done in background.

We are comparing the use of SmartForms vs Interactive Forms.

Questions:

. Do you know the differences between these 2 solutions?

. Which is the Added Value for using the newer Interactive Forms?

. Could we trigger the Interactive Forms print task from an Action in the PPF in CRM (the standard output format is "Print SmartForm")

. In a "normal" CRM5.0 instalation, what should be installed additionally? Adobe LiveCycle Designer? Adobe Document Services?

Thank you in advance!

Regards,

Dora