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What are the possible reasons why the Last Time Closed On date is not filled in SLA tab of EIC?

Feb 02, 2017 at 03:39 PM

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Former Member

Hello experts. I just wanted to ask if you know the reasons why the closed on date of an EIC case will not display in SLA tab? The date is blank in SLA tab, but the changes in the closed on dates is shown on the Change History tab (which is weird).

Could you please help provide steps on how to check this? I have debugged the program, and it seems fine. I just cannot pinpoint how the particular date is not getting displayed in the EIC frontend. Thanks!

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