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Former Member

Getting error in BRF+

Hi Experts,

In ITSM we are using BRF+ for determine the support team, by the criteria sold to party-> SAP component -> the support team as the result.

Now there is additional new requirement that is for 2 particular system we need to assign team with the system ->sap component ->the suppport team.

Is it possible to add 2 decision table to the same application. If i add the entries in the same table getting error as determine the support team method call is incorrect in the ITSM ticket log.

Or another way of do the same.

We are using solution manager 7.1 SP13 version.

Thank you in advance.

Regards

Chithra

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2 Answers

  • Best Answer
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    Former Member
    Sep 18, 2015 at 08:16 AM

    Hi Chithra

    Yes, can you use the else condition while assigning the ruleset for Decision tree in the BRF+.

    Thanks

    RIshav

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  • Sep 21, 2015 at 10:56 AM

    Hi Chithra

    is this resolved.

    Yes it is possible to have multiple combinations in the BRFPLUS...eg. combination of priority+SAP component can determine a value as i have shown below for your reference.

    so in your case you can combine SAP component and Prirority

    try this and let us know..use simulation for testing

    Thanks

    Prakhar


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