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Former Member

CHaRM Integration with Remedy Tool


Hi Everyone

Does anyone have idea on integration of CHaRM and Remedy tool?

I am aware of service desk and BMC Remedy tool integration but not sure for CHaRM.

Any thoughts?

Thanks & Regards

Neha Chauhan

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2 Answers

  • Best Answer
    Sep 18, 2015 at 12:37 PM

    Hi Neha,

    it is possible and you can get to use adapter available for this

    ARSLink for SolutionManager - Mansystems

    this is also possible with development of web services for changes according to your need but choice is upto your real requirement and whether it can be met with existing adapter or custom solution has to be built

    hope this helps

    Thanks

    Prakhar

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    Former Member
    Sep 18, 2015 at 07:16 AM

    Hi Neha

    Remedy mainly provides the Service desk or ITSM suite, I dont think they had developed the interface APIs for the CHARM.

    Thanks

    Rishav

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