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J2ee status info unavailable during solution manger installation

Hi Experts,

I am installing Sap Solution Manager 7.1 duringing Start Java Engine it give error

I check the log dev_jcontrol

trc file: "dev_jcontrol", trc level: 1, release: "720"


node name   : jcontrol

pid         : 4580

system name : SM1

system nr.  : 04

started at  : Fri Sep 18 09:02:35 2015

arguments  :

  arg[00] : E:\usr\sap\SM1\DVEBMGS04\exe\jcontrol.EXE

  arg[01] : pf=\\SapServer\sapmnt\SM1\SYS\profile\SM1_DVEBMGS04_SapServer

  arg[02] : -DSAPSTART=1

  arg[03] : -DCONNECT_PORT=64990

  arg[04] : -DSAPSYSTEM=04


  arg[06] : -DSAPMYNAME=SapServer_SM1_04

  arg[07] : -DSAPPROFILE=\\SapServer\sapmnt\SM1\SYS\profile\SM1_DVEBMGS04_SapServer

  arg[08] : -DFRFC_FALLBACK=ON

  arg[09] : -DFRFC_FALLBACK_HOST=localhost

[Thr 4940] Fri Sep 18 09:02:35 2015

[Thr 4940] *** ERROR => OS release Windows NT 6.2 9200  8x AMD64 Level 6 (Mod 62 Step 4) is not supported with this startup framework (720) [jstartxx.c   4625]

i Know the Problem it with the Kernel

I need help regarding Kernel update it 720 sp 800 , which version i have to apply, can i up grade to 721

please help me



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2 Answers

  • Sep 18, 2015 at 07:10 AM

    Hello Roy,

    Yes, you can definately install 7.21 kernel.

    Use below note.

    1713986 - Installation of kernel 721 (EXT)

    If you want to upgrade to the latest kernel you can install 7.22 also.

    2115344 - Installation of Kernel 722 (EXT)


    Yuksel AKCINAR

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  • Sep 19, 2015 at 05:15 AM

    Hi Experts

    i got following error and hold in start java engine and error are

    An error occurred while processing option SAP Solution Manager 7.1 Support Release 1 > SAP Systems > SAP ASE > Central System > Central System( Last error reported by the step: Java processes of instance SM1/DVEBMGS04 [ABAP: ACTIVE, Java: UNKNOWN] did not reach state PARTRUNNING after 20:10 minutes. Giving up.)

    I went in SAP GUI and Login i got following error in

    and in

    and installation not completed can you help me

    which version of Kernel should i upload/ or i have to start the installation from start

    what should i do it



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    • Former Member

      Hi Sunil,

      You can try by updating the kernel to   721_EXT_REL with latest patch.