Create service tickets automatically by email in C4C

[Former Member]

Hi,

Need some help.

I was trying to create service tickets automatically by email channel.

Can anyone share any information on this.

Regards,

Subhasish

[pushkar_ranjan · Accepted solution]

Please read up on Configuring the Email Channel to be able to set it up the right way to allow you to achieve your desired end result.

Configuring E-Mail Channels

Configure e-mails as communication channels to support your service organization. E-mail channels can be configured to route service tickets to service agents.

Important tasks

Step 1: Enable Scoping

Enable scoping under Start of the navigation path Service Next navigation step Employee Support Next navigation step Communication Channel - E-Mail End of the navigation path

Under Start of the navigation path Business Configuration Next navigation step Edit Project Scope Next navigation step Questions End of the navigation path, set as In-Scope, the following questions:

Group: E-Mail Integration with Service Request Management for Corporate Accounts : Do you want to support e-mail channels for corporate accounts

Group: E-Mail Integration with Service Request Management for Individual Customers : Do you want to support e-mail channels for individual customers

Group: Maintain Service Requests Automatically from Incoming E-Mails : Do you want to maintain service requests (tickets) automatically from incoming e-mails

Business Operations Guide for SAP Cloud for Customer

Thank you.