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MSO Plugin - How to disable Appointments BUT enable Visits?

Hi Gurus!

I am trying to establish the following with business role restrictions:

We are using the MS Outlook plugin integration but want ONLY visits to be created from outlook. So there must be a restriction on the object Appointments but NOT on visits obviously. With the settings I tried I can enable only both; Or I can disable Visits. But not disable Appointments and enable Visits.

Anyone has a clue how to fix this?

Thanks a lot!




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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Sep 15, 2015 at 04:11 PM


    Currently, the Appointment option in the restriction list controls both Visit and Appointments. You cannot disable only Visits or Appointment.



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