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Former Member

Restrict Message processor to see other module tickets in ITSM.

Hi all,

We have configured ITSM in solution manager SP13. We have a requirement that  message processor will not be able to see other modules tickets when he is searching for incidents.

and we can restrict changing priority of ticket to module lead only. Message processor or the Team assigned not able to change the priority of the ticket.

Please suggest.

Regards,

Ashish Rajput

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1 Answer

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    Former Member
    Oct 10, 2015 at 09:47 AM

    HI friends,

    I have tried to restrict using authorization object: SM_SDK_IBA. but no luck.  We want to Restrict Message Processor for changing incident of other support team.

    currently message Processor is able to change all the incident even for other modules also.

    Please suggest...

    Regards,

    Ashish

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    • Hi Ashish,

      In the past I had to use BADI CRM_ORDER_AUTH_CHECK to handle some complex logic for that. But if your logic is just based on partner function, I believe you can handle it authorization object CRM_ORD_OP. See this link and this link to help you.

      Kind regards,

      Garcia