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Dunning Level not correct at item level for multiple line items of document

Hello,

I am trying to run dunning and when dunning run is executed it updates the dunning level of document. But in those cases where there are more than one line item of a document the dunning level is updated only for one line item and not all the debit line items of the document though the due date is same for these line items as well.

Further table MHND shows the dunning level updated but it is not reflected in table BSEG.

I have check the configuration and have found nothing much related to issue. As per requirement all the customer line items of a document should get the dunning level.

Please help.

BR,

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3 Answers

  • Posted on Sep 14, 2015 at 08:08 AM

    hello,

    check SM12 for locked entries or SM13 for update failures.

    kr

    Nico

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    • Hello Nico,

      Thanks for looking in to issue.

      I have checked both SM12 and SM13 and there are no locked entries as well as no update failures. Further while dunning run the dunning levels are getting updated in documents. However in those documents which have more than multiple line items, dunning level is updated in one of those line items.

      BR

      Inder

  • Posted on Sep 14, 2015 at 08:24 AM

    HI Inderpreet singh

    In the dunning letter generated, are you able to see all the line items for the customer. If not please check if all the line items are eligible for dunning

    If all items are eligible Check the free selection tab, if any thing mentioned to pick up the line items.

    Check if there are any lock entries

    Check the MHND and MHNK table entries for the selection

    Hope this helps you

    Regards

    Prasad

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  • Posted on Dec 17, 2015 at 11:38 AM

    Hello All,

    There was issue with the functional module assigned in Business Transaction Event which was causing the error. I have get it corrected with the help of my ABAP colleague.

    Thanks for your responses..

    Inder

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