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Hana Cloud Portal - Integrated to Cloud for Service - Change Columns

rodrigo_goncalves2
Discoverer
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Hi experts! Do you know how I can change the columns at the tickets tab on Hana Cloud Portal (integrated to Cloud for Service)? Like hide the column “Product Description” and Add another column (for example: responsible, due date, SLA, etc)?


Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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The C4C Support Site widgets that are available in the Hana Cloud Portal are adapted like the C4C Web/Mobile apps using key user adaption. Login as the administrator in the C4C tenant, go to the administrator work center -> service and social settings -> portal adaption -> enter adaption... and do your changes. To get to the "detail" widget, click on the ticket ID in the All Tickets widget below

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Once you Adapt changes in the C4C, you need to refresh portal widgets. As a portal admin, please add 'Clear Cache' widget to your site from widget library.

If you do not find 'Clear Cache' widget, you can configure by f following these instructions -

The URL of this new widget is https://dest.customerod/serviceportal/cache.xml

Here are the steps to do it –

  1. Open the site in administrative mode
  2. Go to the content section of this and a new widget of type Open

Social – just like the other C4C widgets.  Enter the URL for this widget as https://dest.customerod/serviceportal/cache.xml

      

  1. Now go to the Site Directory Section and create a new website (only for admin purposes) and restrict its access to only Key Users (person responsible for adaptation changes in C4C).
  2. Create a new page (let’s call it “Cache”) and add this “Cache” widget there and publish the site!
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Also,  Please go this FAQ document for more info on this and other related questions.

https://jam4.sapjam.com/groups/606xMUIQMb9cUlf0looVn1/documents/fDRNa3JYdm9JzQCJIeF4C0/slide_viewer

Note -  In case you have access problems please send us a note via this link to allow us to provide you access to this content and many other related broadcast information resources

Former Member
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Hi Kiran,

I followed the steps as you described and created the clear cache widget under Site Directory, Now could you please let us know how can I clear the cache? I didn't understand further steps like what step need to follow to clear the after widget is added to Site directory.

Thanks!

Nitin

Answers (1)

Answers (1)

chandansb
Active Contributor
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Hello Rodrigo,

You will have to make the changes in the SAPUI5 Application which is created and deployed on HANA Cloud Platform. This can be done by changing the source code for the particular view to hide the not required column (comment that part) while show up the one you want to. (Add code for it)

(Try changing the Label for the column to Responsible and bind the relevant element (say {responsible}) instead of {ProductDescription}.)

Regards,

Chandan