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Unable to make new account registration in MCF Utilities application

Hi Team,

We are working for Utility application and trying to create new Account by Email verification.But unable to login with newly created UserID as Email verification functionality is not working.

Kindly advice/suggest us to proceed further.

Steps followed for email verification :

Thanks & regards,


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2 Answers

  • Best Answer
    Sep 09, 2015 at 09:18 PM

    Hi Sowmya, I can suggest to read admin guide:

    Chapter 3.4

    While this link

    explains generic user request management service, the original gateway service was overwritten into CRM_UTILITIES_UMC_URM service so reading MCF admin guide is a better idea.

    Now, if something doesnt work for some reason, main painpoints could be

    1) missing authorizations, check SU53 transaction for service user

    2) missing configuration, please check for errors in transactions /IWFND/ERROR_LOG on GW and /IWBEP/ERROR_LOG on CRM system

    Sometimes, it might make sense to do a good old debugging by putting an external breakpoint for service user. Good place to put breakpoint is class /IWBEP/CL_MGW_URM_DATA.

    Another hint is to configure normal RFC instead of bgRFC. With bgRFC execution happens in background and user usually doesnt get feedback if something went wrong. In our test systems, we usually configure synchronous RFC connection not bgRFC one.

    Best Regards, Yevgen

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    • Former Member Sowmya K

      Hi Sowmya,

      After successfully creation of Account from your umcui5 app just goto to transaction code sost in your leading sap system and copy or click the link which has gone through your MCF user name . Your user account will get activated first and after that u can log in with the credentials 😊 .


      Narpreet Singh Minhas

  • Jul 09, 2016 at 08:48 AM

    Hi Sowmya,

    Were you able to fix this issue?

    I am facing a similar problem, where I have configured bgRFC ( maintained inbound destinations and all). On clicking on my user account activation email, it says User Account Activated.

    I am expecting another screen to be able to reset my password. Further, when I try to login, it does not login saying user name, client or password not correct.

    I checked SU53 for all users and also /IWBEP/ERROR_LOG and /IWNFND/ERROR_LOG. No trace there. So, a bit confused..:S

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