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Former Member

Field and table names on Email item in Agent Inbox

Hello Gurus,

I have to provide Table & Field names to BW for creating reports based on Email Items received in Agent Inbox, the list is given below

Date Email Received Sender Sender Email Address Sold To Customer ID Sold To Country ID Category Subject Due Date Status Person Responsible Group Responsible Number of Attachment/Attachment's Completion date Interaction Id

can you please tell me how to get the field and table names for this workflow items, i saw the table name SWWIHEAD but it doesn't give much information around my requirement.

Thanks

Chandu

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3 Answers

  • Posted on Sep 08, 2015 at 01:31 AM

    Hi Chandu,

    I think you can consider following tables.

    Transparent Table SWWWIHEAD

    Transparent Table CRMD_ERMS_HEADER

    Transparent Table CRMD_ERMS_E21O

    Transparent Table CRMD_ORDERADM_H

    PS: You can find CON_ID in Transparent Table CRMD_ERMS_HEADER, then you

    can use this CON_ID to find the ORDER_GUID from Transparent Table CRMD_ERMS_E21O.

    Then you can use GUID to find the relevant entry from Table: CRMD_ORDERADM_H.

    Then by using of table CRMD_ORDERADM_H, I think you can find all necessary fields.

    Best Regards,

    Bruce

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  • Posted on Sep 08, 2015 at 12:12 PM

    Hello Chandrashekar,

    you can go through this link i have maintain all the tables nd there use..

    this link will help you..

    ERMS OUTBOUD MAIL INFORMANTION

    Thanks & Regards,

    Srinivas.

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 21, 2015 at 11:15 PM

    Hello Bruce and Srinivas,

    Apologies for the Delayed response, i will go through your answers and get back to you.

    Best Regards

    Chandu

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