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Modifying standart Email to Service Request functionality in C4C

Feb 02, 2017 at 09:22 AM


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Former Member

Hi pros,

How can I restrict new Service Request creation from an email sent to a b2c channel if there were 3 emails recived from the same adress in the last 15 min?

I suspect that such restriction is not possible as it is going to break a standart business process. But in case anybody did something like this, please, share your expirience.

Best regards,

Nadezhda Rukavishnikova

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1 Answer

Best Answer
Horst Schaude
Feb 02, 2017 at 12:07 PM

Hello Nadezda,

If you know how to detect the "duplicates" you can implement the determination "BeforeSave"
Here you search for the duplicates and - if you found one - delete the current instance

Easy as that,

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