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Aug 28, 2015 at 10:40 AM

PB 12.6 - Served License - Licensed number of users already reached


Dear all,

We face a situation where we have 8 floating licenses for PB 12.6 and during business hours we get the following messages:

Licensed number of users already reached. (-4,342)

Licensed number of users already reached. (-4,342:10054 "")

I can clearly understand that this error happens when we are running out of license quota.

During my research on the error message, I have found the following contradictory information:

1.) Link:

"If the product is using Floating License (FL) type licenses, you can shut down other instances of the product or feature you are using, running on other machines, to free licenses." (3rd solution)

2.) Link:

"A license is used based on unique (user_id + machinename). Once a user starts PowerBuilder, that user receives a license from the license server. If that user shuts down PowerBuilder, that user still holds that license."

My questions are the following:

  • Which of the aforementioned statements is valid for PowerBuilder?
  • Can we automatically return a borrowed license once a user have closed PowerBuilder? I saw in LMTools (Binary Location: <root path>\Sybase\PowerBuilder 12.6\SYSAM-2_0\bin) that a borrowed license can either be returned on a specified date / end-of-day or earlier.

Thanks in advance for any other suggestions.




SySAM.png (19.1 kB)