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Former Member

Bad Request issue facing for Facebook integration with CRM ic agent inbox

Hi Experts,

We are working on face book integration with CRM IC agent inbox. we have done the setup by following SAP NOTE : 1832481. Now we are trying to get the posts from face book but we are getting bad request error.

Can any one please help us here to fix this issue.

Thank you,

Srinivasa Rao.

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3 Answers

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    Former Member
    Sep 10, 2015 at 01:25 AM

    Sorry, I can't check the note details now.

    Could you please let me know the standard class name you are using for FB integration?

    I guess, there are 2 or 3 classes.

    -Ezhno.

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  • Oct 23, 2015 at 11:39 AM

    Hi,

    if you have the problem while running the report to retrieve the page access token, your user token might be invalid/expired or your proxy is not correct. You could refresh the user token and try again, For me it solved the "Bad request" issue.

    If you have the correct page access token and you get the problem while running the report crm_soc_smc_harvest to retrieve the posts/comments/messages you might have a problem with the URLs in methods get_post, get_comments, get_direct_msg in your connector class. I think, I changed at least the URL for the comments. You could use the Graph API Explorer on Facebook with your page access token to play around with the URLs.

    Best,

    Simon

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  • Oct 29, 2015 at 02:13 PM

    Hi Srinivas,

    I am also facing same problem while connecting to facebook getting bad request error,

    how did you resove it please let me know.

    Regards,

    Sathish

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