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Former Member
Aug 26, 2015 at 03:04 PM

SLA Completed time coming wrong on status confirmed & Withdrawn solman 7.1 sp13

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Hi Experts,

We have configured ITSM including SLA on SAP SOlMan 7.1 SP13. Everything is working fine except SLA, Completed time giving wrong value.

Please see the below screenshots, I closed a ticket at 19.50(IST) but its showing 23:20 because of which MPT calculation is affecting.

in system time zone(CET) its giving value 19:50 instead of 16:20.

Problem is only with completed time of ticket.

System Time zone: CET

User(Support team member's) Time Zone: INDIA

Service Profile: UTC+5:30

Please suggest...

Regards,

Rahul

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